Privacy Policy

Welcome to our website - www.shop.citadeli.com. Please read our Privacy Policy carefully. The privacy policy applies when you visit or view our website without purchasing any product, when you register on the web page, and when you use our website to purchase any product. If you haven't read it yet, please also read the general terms and conditions. which contain information on both confidentiality and other legal issues. This Privacy Policy contains information on how we collect and process your personal data, as well as take steps to protect your personal data by which you can be identified. With any and every accessibility and use of our website, it is assumed that this Privacy Policy has been read and understood by you and is acceptable to you.  

Please note that this Privacy Policy may be updated from time to time, so we encourage you to periodically review this information.   

The website is operated by Citadel Ltd, P / N. 404924285, Address: Tbilisi, 32  R. Agladze st; Tel: 0322350035; Email: onlinestore@citadeli.com      

Extraction, processing and purposes of personal data

The personal data collected about you will be used by us to operate the website, develop our business and the services we offer including facilitating the use of the website, introducing and offering products and services, carrying out marketing activities (including processing for direct marketing purposes), approving installments and managing payments by the servicing bank, providing cognitive information. The personal data collected about you will also be used to ensure compliance with the legislation of Georgia, to detect and prevent crimes.        

We collect data when you visit and use our website, as well as when you contact us about receiving any services or products, whether by phone or email, our website, an online chat or in writing.

Citadel may have access to personal data of third parties when the user purchases a product and wants another person to receive the specified product, as well as when the person who paid for the product is not the recipient of the specified product. In such cases, make sure that you have the consent of such persons to disclose their information to Citadel, and make sure that you provide them with information about the Privacy Policy. You will be responsible for the disclosure of information and data concerning such third parties, unless they give their express consent in this regard, as well as for the use of any inappropriate or illegal information.         

Your personal data is mainly collected and processed electronically (including using an automated electronic data collection system such as cookies), and in some cases - materially (through documents).  

We can usually receive and process the following information:

• First Name Last Name;
• personal number;
• E-mail address;
• phone number;
• any other information provided by you;
• IP address, device type, operating system and browser from which the website is accessed;
• information about the visit to the website, including information about the place of visit, the duration of the visit and the actions taken on the website.

Your personal data is stored in such a way that Citadel can identify you with the purposes for which the personal data was collected and processed. Please report any changes to your personal data in your account to keep your data accurate, up-to-date, appropriate and complete. 

Personal data privacy protection

Any of your personal data determined by law will be protected by us from the point of view of access to them by others. Your personal data will only be disclosed to third parties if it is necessary for the purposes set out in this Privacy Policy (for example, we may disclose your personal information to a third party who provides specific services on our behalf). Your data may also be transferred to the executive or judicial authorities in accordance with the law or upon official request from such organizations.    

Otherwise, any information related to the user may be provided to the third party (s) only in the form of general statistical analysis data, which does not allow identification of a person or any of his / her personal data.   

This Privacy Policy only deals with the use and disclosure of information we receive. Other websites that can be referred to from our website have their own Privacy Policy and guidelines for the use and disclosure of such information. If you contact such websites, we recommend that you read their Privacy Policy. We are not responsible for the actions of third parties.      

Please note that the exchange of information on the Internet is not completely secure and you are responsible for any information you provide. Therefore, be careful when entering passwords and other information.  

Your rights:

Your rights are determined by the Law of Georgia on Personal Data Protection. In accordance with the legislation of Georgia, you have the right to request information from us about the processing of your data. You have the right to receive the following information:  

• What data about you is being processed; 
• Purpose of data processing; 
• Legal basis for data processing;    
• How your data was collected;  
• To whom your data was transferred;  
• Ground and purpose of disclosure of data.    
• On the period (time) of data storage, and if it is impossible to determine a specific period, on the criteria for determining the period.

You have the right to withdraw your consent to the processing of your personal data at any time without any explanation or justification. In this case, the processing of your personal data will be terminated within 10 working days, after which you may be restricted from using the website.

In addition, you have the right to request that the processing of your personal data for direct marketing purposes cease by sending an email to the company or using the form in which direct marketing is carried out. In this case, the processing of your personal data for direct marketing purposes will be terminated within 7 working days of receipt of your request.

Storage period for personal data

The collection and processing of your personal data starts from the moment you enter our website. We store the information received on our website for the duration of your account. Your personal information may also be stored on the website after your account has been deleted so that we can respond to complaints and questions if necessary.     

If you wish to delete your personal data available to us, together with the cancellation of your personal account on the web-site, you must send us a request by e-mail. In this case, your personal data will be deleted within 01 (one) month from the receipt of your request.